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Sr. Email Producer - ecommerce

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ESSENTIAL DUTIES & RESPONSIBILITIES:
• Responsible for the production and deployment of 4-6 emails per week (more during high season and special promotions).
• Ensure cross-functional partners (Marketing, Merchandising, Project Management, Design, Editorial, Web Development, Analytics, Product Management, 3rd Party vendors) are updated on production milestones, decisions, status, and delivery.
• Schedule and facilitate effective meetings for cross-functional team members to generate ideas, set scope, define requirements, vet issues, make decisions and keep team on track for timely email/mobile push launches.
• Manage creative reviews and approvals, as well as production reviews and QA, with cross-functional teams. Facilitate and document feedback and manage handoffs.
• Develop expertise of email and mobile push tools, standards, functionality, and available resources in order to quickly diagnose best course of action for project execution. Recommend solutions based on tools and user experience.
• Partners with Web Developers and Product Management teams in building, training, and maintaining new email features and tools.
• Work with cross-functional teams to mitigate issues related to delivery and escalates critical issues.
• Coordinate with Marketing, Analytics and Web Development on implementing segmentation, testing strategies and lifecycle triggers.
• Manage and coach one direct report.

REQUIRED QUALIFICATIONS:
1) Knowledge, skills & abilities:
• Ability to balance client experience, business needs, and resources to ensure correct prioritization of cross-functional work
• High degree of initiative to drive projects to completion
• Outstanding interpersonal skills; ability to develop and maintain relationships with business partners at all levels
• Ability to work extremely well across functions, successfully bringing people together toward common goals and to consensus
• Ability to manage multiple projects, people, and initiatives in parallel
• Excellent written, verbal, and presentation skills
• Detail oriented with high degree of accuracy
• Excels in fast-paced, high-volume and deadline-driven environment. Remain flexible and agile in the face of changing business needs
• Strong understanding of consumer mindset for buying product online
• Mastery of Microsoft Office, Basecamp, workflow, and content management tools

2) Minimum educational level:
• Bachelor’s Degree required.

3) Minimum experience:
• 7-10 years of production experience
• Email, Digital Marketing or eCommerce experience preferred

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