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Sr. Digital Project Manager

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The Senior Project Manager, Digital Media, acts as an account manager for internal customers, including acting as the day-to-day contact and leading business analysis and project management for customer-initiated projects. The Senior Project Manager, Digital Media, will lead the project interface between various teams, the internal business unit, and third-party vendors.

This position requires strong account management skills and the ability to connect with and lead a wide variety of project constituents. It also requires strong business analysis skills and the ability to learn new businesses quickly. A deep understanding of digital media development/operations is essential. This role will plan, execute, and deliver multiple projects simultaneously and must be able to transition through many different tasks and topics in a given day.

Responsibilities:
• Establish and maintain positive relationships with internal customers, including marketing, technical, and executive roles. Engage proactively with customers to understand their business, their digital media needs, and identify/recommend paths forward
• Identify projects and define scope, goals, deliverables and success criteria that support the business priorities
• Partner with team colleagues to design/architect technical solutions to meet the customer's needs
• Create detailed requirements documentation, including written specifications, use cases, and data flow diagrams; ensure all parties understand their deliverables
• Assist customers with vendor selection; develop RFP/SOW documents and manage their workflows
• Create, maintain and communicate project schedules, budgets, resource allocation plans
• Identify risks and roadblocks, and manage effectively
• Create and maintain detailed project, product and customer documentation
• Aid in driving project delivery through effective use of issue and status meetings, work sessions and collaborative influence
• Support internal customer stakeholders in the ongoing management of roadmap, feature development, version releases, and other product innovation
• Work collaboratively with team colleagues and outside partners

Basic Qualifications:
• Bachelor's degree required
• 5-7 years of project/program management and business analysis experience
• 5-7 years experience managing larger, more complex and cross-functional projects
• Strong interpersonal, analytical, problem solving, negotiating, and influencing skills
• Proven success in leading projects from concept through launch and transitioning to operational phase
• Demonstrated ability to manage project, departmental and enterprise risks related to projects
• Strong facilitation, organizational, prioritization, decision making, and conflict resolution skills
• Successful history of client contact including experience in setting and managing client expectations
• Solid understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run productive meetings
• Strong knowledge of software development life cycles, Web technologies, Web development and design processes
• Experienced in producing thorough, detailed project documentation
• Experience with vetting, selecting, onboarding and managing third-party vendors
• Self starter with high level of initiative; strong sense of ownership and urgency
• Ability to effectively communicate across all levels of the organization including technical and non-technical people and internal and external audiences
• Must be able to adapt to rapidly shifting priorities in fast-paced environment
• Extraordinarily detail-oriented with excellent organizational skills
• Experience in a complex, large-company environment
• Comfortable learning and using a variety of processes and technical tools to get things done

Required Education:
Bachelor's degree required

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