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Spanish Speaking Technical Solutions Specialist - London

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Spanish Speaking Technical Solutions Specialist ​– London – up to £42K pa pro rata 

This is a temporary assignment through Aquent on-site our Client in Central London offices

** Please note this is NOT a First or Second Line Support role!

As a Technical Solutions Specialist, you will work closely with Partner Technology Managers to provide outstanding support for cutting edge products, solutions and APIs. At it’s core, you will help on-board content partners on the platform. Your responsibilities will be to provide in-depth technical assistance to partners and analyse and escalate advanced technical issues to the appropriate teams. You may also be required to build technical training materials, deliver technical training, help partners improve existing video operations. 

Key Responsibilities: 
-Provide proactive and reactive technical support to Partners, including working with internal stakeholders to help resolve complex technical issues. 
-Obtain a broad understanding of the Platform’s product technology, in-depth knowledge of the Platform, Content Ingestion Methods and the APIs. 
-Act as a liaison between partners, technology managers, account managers and other internal and external teams. 
-Deliver technical training to educate partners about the platform’s products and solutions. 
-Build and maintain internal dashboards to monitor partners performance. 
-Collect partner feedback (bugs and feature requests) for product and engineering teams. 

Minimum qualifications: 

-Proficiency / fluency in verbal and written Spanish
-Basic knowledge of mobile application development in Android and/or iOS.
-BA/BS degree in Computer Science or related technical field or equivalent practical experience. 
-Engineering and client-facing experience with some coding experience. 
-Experience with HTML, SQL, JavaScript, XML and HTTP protocols. 
-Ability to speak and write in English fluently and idiomatically 

Preferred qualifications: 
-Knowledge of Online Video Platforms and products. 
-Technical troubleshooting experience for complex and demanding partners. 
-Detail oriented, effective communicator.
-Good Organisational capacity, thrives in ambiguity, and with excellent analytical and problem solving skills. 

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