These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Social Specialist

0 people like this description

This top tech company has an immediate need for a social specialist to expand their community owned channels to Twitter. Currently, there are ~10,000 mentions/month
on Twitter that are relevant to support, which this company is unable to address at this time. They are launching a specifically owned Twitter handle for users to reach out
to them directly with support requests mid May 2015.

Twitter Responsibilities comprise 90% of this job.
You will be providing customer service and technical support to customers on the Twitter handle. The work will consist of responding to tickets in engagement tool, maintaining
a SLA and coverage goals, escalating frequently reported issues to the community manager, and resolving some general technical issues and problem solving. You will also be
responsible for identifying possible experts and influencers on Twitter. This role will include weekend work when we expect the greatest amount of traffic.

Itemized list:
-Respond to all relevant mentions of company owned Twitter handle
-Respond to highly influential users who mention the company, but not the Twitter handle
-Responsible for identifying new experts and influencers on Twitter to become a part of "Buddy program"
-Responsible for escalating new issues to Community Manager

General forum and community responsibilities comprise 10% of this job.
This role may include some additional work on other community platforms we engage on including, but not limited to Google+, Reddit, and YouTube.

These job descriptions are examples. Looking for work?

Find JobsFind Jobs