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Social Media and Community Manager- Global and Ecommerce

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Aquent is the world's largest and most successful boutique staffing firm specializing in the creative and marketing field. We place our Talent in contract engagements ranging from 2 days to 2 years! We offer the industry's best benefits that we subsidize dramatically! Medical, dental and vision benefits are available to you after just 30 days and after 90 days you are free to participate in our 401k plan! We also offer an outstanding referral bonus program where you can earn thousands of dollars just for knowing and referring talented friends!

Position- Ecommerce Global Social Media and Community Manager
Location- Addison, TX
Type- Contract/Contract to hire
Duration- Contract/possible contract to hire
Start- asap
Hourly pay rate- DOE
Benefits- Subsidized medical, dental, vision and 401k

Our client is looking for a high energy and seasoned Community Manager who will successfully implement and execute our global community and social media programs. You will be part of the ecommerce team which is brand new so you will have the unique opportunity to work in a start up environment but with a GLOBAL European company. There is management opportunity available for the right person.


  • He/she will be a community evangelist who will create, execute and deliver our first support-focused online community.
  • He/she will also manage the day-to-day engagement in this community and assist in the global community engagement and social media strategy worldwide.
  • This position reports directly to the Director of Community and Social Media
  • **** This role has the opportunity to lead to a managerial role. The ecommerce team is growing by the week and there is ample opportunity for this person to supervise.

    Mission:
  • Drive the development, execution and delivery of client's online support community strategy, allowing client to engage with its customers in a peer-to-peer platform providing pre and post-sales support
  • Develop online community and content expansion plan, taking into account changes in demographics and community needs from country to country
  • Develop and manage moderation processes and team that will build over time
  • Work with Global communications team to help drive overall social media strategy while focusing on and developing tactics to use social media channels to drive online sales and online support
  • Develop, activate and moderate user generated content (ratings and reviews, customer tags …)
    Develop guidelines and processes to allow interested contributor (such as employees) to contribute openly
  • Explore new tools, innovative programs, capabilities and partnerships to drive engagement and encourage user generated content
  • Gather, track and report metrics and KPIs on Social activities. Provide analytics and tactical support across all levels within the eCommerce, social media, Marketing and business unit teams
  • Partner with Marketing teams to develop a Social Commerce strategy and support its implementation
  • Be an evangelist who will use data and customer successes to drive internal commitment and business transformation. Educate teammates and colleagues on best practices and best use-case for social and ensure team is equipped and trained appropriately

    Education
    The Global eCommerce Community Manager will ideally hold a Bachelor’s (ideally Master’s) degree preferably in a high tech field

    Experience
  • 3 to 5 years of experience managing, driving and implementing online Communities strategies ideally for mid to large cap company
  • Experience in customer service is helpful
  • Particular attention is paid towards a previous successful buildout of an online customer-centric community
  • Project Management experience, ideally with Group span and /or international environment with multiple stakeholders
  • Knowledge in online metrics and analytics programs especially sentiment measurement programs such as Radian6
  • Knowledge of BazaarVoice
  • Knowledge of high tech and or electrical distribution markets a plus

    Behavioral Competencies
  • It is essential that the eCommerce Community Manager exhibits high levels of professionalism. Since the mission usually spans multiple organizational groups with differing priorities, he/she must be adept at fostering relationships and trust in the process and outcomes. The core behavioral competencies must include:
    Self-direction and Result orientation – Proven ability to establish his/her presence, work with limited resources, handle the unexpected, react to setbacks, engage in getting things done. Comfort with hands-on / fast paced environment / Creativity and Enthusiasm
    Relationship building — Ability to build rapport, understanding and trust with all key stakeholders (at all levels / both internal and external) through ongoing dialogue and delivering results.
    Communication — Proven ability to communicate with stakeholders across the organization, including listening to multiple viewpoints and their relevance to the success of social media strategy.
    Collaboration/team dynamics — Skilled at working with teams of people with disparate opinions and agendas to develop common outcomes, strategies and plans. Builds sense of team goals, focusing team toward those ends, while balancing trade-offs in each stakeholder community.
    Process orientation and project management — Understanding the connection between groups and activities, and the ability to organize people and activities to achieve expected outcomes. Insight into opportunities to simplify and integrate process steps to maximum effect.

    Skills
    These skills may be achieved through experience and formal training or certification programs. Some of the critical skills desired include:
    Demonstrated passion for social media and online communities
    Solid understanding of the use of social media and mobile apps, including Facebook, Twitter, Youtube, LinkedIn, Google+
    Excellent writing and editing skills

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