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Social Media Supervisor

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Our incredible client in the Northern Chicago Suburbs is looking for a Social Media Supervisor to join their team. The Social Media Supervisor is responsible for developing and managing a team comprised of new and seasoned staff who manage client programs and provide social media insights. Our ideal candidate fosters a cohesive work dynamic, creates open lines of communication among all team members and strives for process consistency throughout the team. Does this sound like you? If so..read on!.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Set the operational standards, and plan and manage work to achieve product quality and capacity requirements
• Manage team to ensure clear and professional interdepartmental and client communication.
• Increase product and service value by employing campaign metric data to positively impact product performance and retention rates.
• Provide needs and gap analysis to training partners to ensure junior and senior team members have the tools required to achieve department goals and career advancement.
• Create and maintain a good working atmosphere and build team morale.
• Identify ways to optimize work processes and eliminate non value add activities. Keep Standard Operating Procedures updated by partnering with Performance Management group.
• Serve as internal subject matter experts in social media and reputation management, sharing industry trends and new developments in technology.
• Provide support to the Sales team with audits, strategies and budget recommendations for new client pursuits and current client reviews.
• Provide coaching/mentoring to the Social and Rep Teams to ensure that the required level of performance is met and continually maintained.
• Ensure that all team members achieve their individual development needs
• Lead teams to successful execution of departmental performance objectives
• Conduct regular 1:1s, and quarterly/annual performance discussion with direct reports to provide a structured and documented formal performance feedback as documented. Ensure they are fully aware of their developmental needs and strengths.

SKILLS/EXPERIENCE
• 3+ years’ experience required at a media or digital agency
• Management or supervisory experience required
• Proficiency with a variety of web analytics and social media platforms (Facebook, Twitter, Instagram, Snapchat, SOCi, Hootsuite, Buffer and Sprout Social)
• Microsoft Office (Word/Excel)
• Familiarity with relevant social media tools: Facebook Ads Manager, Facebook Power Editor, 3rd party paid search software
• Successful management of brand guidelines within social media platforms
• Experience with local, multi-location businesses preferred; automotive experience desired

EDUCATION:
Bachelor’s degree in Digital Media, Communications, Business or other related major required

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