Social Media Specialist

7 people like this description

Manage the company's community website through email campaigns, monitoring, editing, and promoting through social media channels.  The company is a large brand with great potential for growth.


*Monitors user generated content and feedback on a daily basis.  

*Executes and coordinates online email campaigns to meet the needs of internal business units, service providers, and the online audience.  
*Ensures e-newsletters are distributed as scheduled.  
*Final quality assurance for all email campaigns to make sure desired needs can be tracked and reporting upon.  

*Responsible for scanning metrics, looking for trends and keeping us with Industry Standards for email delivery. 

*Welcomes new users to the community and generates and encourages online conversations among community users.  

*Assists in the moderation of disagreements and removes inappropriate content.  

*Troubleshoots user reported issues, and provides daily feedback to the users of the website.  

*Provides ongoing technical support to users of the web site.  

*Responds to general email inquiries from users and "how to" questions about site features. 

*Responsible for scanning metrics, looking for trends and keeping us with Industry Standards for support Online Communities.  

*Documents, tracks, and monitors problems to ensure timely resolution. 

*This position required the ability to communicate with the company's online audience and to foster community growth through engagement. 


*Excellent communication, verbal, and written skills.  

*Proven ability to manage numerous projects concurrently.   

*Extremely detail oriented.  

*Strong knowledge of MS Office, HTML, and the Internet.  

*Proven ability to manage conflict and stressful situations. 

*Proven team building skills.  

*Ability to focus resources on meeting commitments to the website's users.

Know someone that might be interested? Refer a friend to earn an initial $$ payout if we place your referral + $1 for every hour your referral works for us for an ENTIRE year! Check it out

Aquent is the largest global staffing company dedicated to helping marketing and creative professionals find the rewarding assignments they want. We work with two-thirds of the Fortune 500 and 90 of the Fortune 100. Throughout our more than twenty year history, we’ve made over half a million matches between our clients and talent.

Here's just a quick sampling of just some of the benefits Aquent Talent get to enjoy:
* The opportunity to work with some of the largest and most well respected companies
* Medical Insurance. Access to comprehensive PPO and HMO plans, with dental and vision insurance
* Long-term disability
* Flexible spending accounts
* 401-K