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Social Media Response Specialist

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As a Social Media Response Specialist you will be the voice of our client, a large non profit, on all social media channels, fielding high profile inquiries from our members, journalists and influential people in real-time. As an active representative of the company, you will strengthen the brand in social media by providing a helpful, effortless and trusted response experience. This person will be responsible for responding to complex and high profile social media cases sent to the Association. They will work collaboratly with two other full-time social media response specialists and must be able to creatively and confidently problem solve, balancing the needs of the member with the constraints of the Association. A successful candidate will exhibit a keen attention to detail and exercise impeccable judgment as a representative of the Association. This person will also:

-Respond to escalated cases which involve leadership, ensuring that swift action is taken and escalation process is followed, meeting established service levels and providing confirmation of resolution.
-Possess familiarity with social media platforms, including Facebook, Twitter and YouTube. They will be contributing to the expansion of the social response capabilities into both existing and up-and-coming social media platforms.
-Handle CEO public facing responses to social media including Twitter, LinkedIn, and Facebook.
-Craft well written, researched, and member-focused responses for use in social media channels. Maintains excellent knowledge of initiatives, legislative positions and policies, and membership options and is able to clearly and professionally articulate to members and non-members verbally and in writing.

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