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Social Media Manager

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A global hair care/color brand is looking for a creative and smart community manager to oversee conversation across Facebook, Twitter, Pinterest, and YouTube

COMMUNITY STRATEGY 10%

 Communicate and coordinate with cross-functional teams ensuring that community customer service/social listening strategy supports overall brand goals and objectives.

MANAGEMENT & MODERATION 65%

 Review user generated comments and posts in a quick and timely manner utilizing social media management tools (SMM) like Social Studio
 Escalate User Generated Content, where appropriate, to internal stakeholders.
 Monitor comments and complaints in a quick and timely manner with the ability to identify trends, influencers as well as spot warning signs / potential crises
 Respond to questions (page posts) across Facebook, Twitter, Pinterest, and YT in order to foster a positive community and add value to the user’s experience

REPORTING 25%

 Utilize social analytics tools to generate insights
 Summarize insights and conversations to create actionable next steps

DESIRED SKILLS

 Bachelor’s Degree Required
 Proficient in Microsoft Office suite
 1-2 years of experience managing social communities
 Solid understanding of social media analytics
 A plus if you are bilingual in Spanish, French, German OR Italian
 Proficiency in social listening tools like Radian6, Social Studio, and NetBase
 An analytical eye to extract trends from large data sets and a creative mind to translate trends into insights
 Enthusiastic attitude and flexibility to adapt to a rapidly changing marketplace

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