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Social Media Manager

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Our top health insurance client is looking for a rock star social media and community manager to join their team. It is a long-term contract with the potential to go permanent for the right candidate. All work will be done remotely. Previous healthcare experience preferred.

Primary Job Responsibilities:
• Help curate and create social media content to promote and share with the community
• Join in on dozens of conversations every day, providing help, insights, and encouragement
• Help develop strategies to increase engagement and interaction
• Measure, analyze, and report on community activity

Basic Requirements:
• 2-5 years of extensive professional experience with social media required. Healthcare experience preferred.
• Must have top notch customer service skills.
• Solid understanding of the social media universe including but not limited to; Facebook, Twitter, YouTube, Forums, and other platforms required
• Demonstrated communication effectiveness through social media channels required
• Able to accurately identify opportunities and threats in user-generated content required
• Demonstrated background in cultivating online communities preferred
• Proven verbal and written communication skills, articulate communicator
• Highly organized and great attention to detail
• Ability to work collaboratively and effectively in a remote team environment
• Hold themselves accountable to policies, metrics, processes and standards
• De-escalate frustrated customers through active listening and a focus on resolution
• Identify problems or errors and escalate correctly
• Bachelors degree or equivalent preferred but not required

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