Social Media Community Manager

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AQUENT is currently recruiting for Social Media Community Manager. Big Brand experience a must!

Here are some things you will do in this exciting role!


•Act as primary developer and executor of real-time brand social communications with customers, fans, followers and advocates

•Act as community manager for company's social media presence across Facebook, Twitter, Google+, Pinterest, and YouTube, among other potential new channels

•Observe, surface and make recommendations regarding conversations, other social communities, trends and technologies in the marketplace that are relevant to company's social presence

•Liaise with stakeholders, e.g., Social Publishing, PR, Corporate Affairs and Servicing to ensure moderation efforts (and deliverables) are aligned with brand voice, company needs, requirements and objectives

•Develop benchmarks, surface metrics and deliver reports that present community and moderation performance, insights, trends and optimization recommendations (in conjunction with agency and social media monitoring software)

•Contribute to documentation of best practices and guidelines for company's social presences

•Work with team members to hone policies, guidelines and reporting and create efficiencies across social media marketing community management


Basic Qualifications:
- Bachelor’s Degree
- 5+ years experience with digital communications
- 1+ years experience with social media/social media marketing

Preferred Qualifications:
-Excellent written/oral communication, editing and copywriting skills
-Relationship management skills, including with vendors/suppliers and a range of internal stakeholders
-Extensive knowledge of social community management and social activity among large companies with a business-to-consumer marketing focus
-Experience with social media platforms and services and social media publishing and monitoring technology
-Financial services industry, customer service/social care, and crisis management experience
-Ability to manage multiple tasks and meet deadlines
-Proficient in Microsoft Office (particularly Word, Excel, and PowerPoint)