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Social Media Community Manager

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We are hiring a Social Media Community Manager for our global e-commerce client in Seattle Wa. with a minimum of 3-5 years PR experience to help manage all incoming inquiries, escalations, and media monitoring in a high volume with high expectations. You will also be responsible for assisting with checking the media inbox and deal with sensitive information quickly. 

Great talent will: 
-Be comfortable or familiar working in a fast paced environment 
-2-3 years working in a PR firm as an Account Executive 
-Posses high judgement dealing with large volume of information in a stressful environment 
-Experience with data collection and reports 
-Demonstrate Bias for action and Backbone 

One weekend required every month to help manage media inbox 1-1.5 hours one weekend/month 
-M-F 6-3pm or 8-4 Flexible; 

Team Culture: 
-Diverse group all stemming from non profit, legislative, and Paralegal backgrounds; Very collaborative and communicative. This is a relatively new team that has experienced lots of growth. 
-Potential for extension or conversion 

services to be performed 

· Build, monitor, and maintain highly effective media and social media monitoring processes and tools; 
· Own creating and distributing regular reports to a multiple stakeholders on a wide range of issues – sometimes managing several reports on different issues in parallel; 
· Be the front line owner for quickly spotting, flagging and correcting misinformation across multiple channels; 
· Help the team prepare internal and external messaging, manage approvals, and manage distribution of that messaging to various audiences; 
· Help the team maintain messaging databases on various complex topics; 
· Exercise extremely high judgment, particularly in narrow time frames; 
· Earn trust and effectively communicate with a wide range of internal stakeholders across all functions and levels; 
· Think and communicate clearly – formulate a clear point of view on complicated issues and create a concise and well-written narrative to express it; 
· Deal with ambiguity – have a bias for action and form a cohesive and effective outcome from potentially incongruous facts (or lack thereof) and individual perspectives; 
· Roll up sleeves and get work done, even when at times it’s outside the scope of the job; 
· Pay painstaking attention to important details; 
· Prepare executives to serve as spokespeople when appropriate; and 
· Work hard and smart. 

preferred skills 

· Bachelor’s degree 
· Minimum of 5 years of public relations experience 
· Minimum of 3 years of experience on rapid response issues management 
· A track record of effectively owning process creation, management, and improvement 
· Experience building robust communications programs and delivering results 
· Excellent writing and verbal communications skills 
· Issues management experience at a public company, ideally a large and well-known brand 
· Consumer, technology, and B to B PR experience

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