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Social Media - NGO Platform Support

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THIS IS A CONTRACT ROLE FOR 11 MONTHS BASED IN CENTRAL LONDON AND PAYING BETWEEN £33k/annum + (depending on expereince) pa pro rata plus perks

Client description:
A leading social media platform owner is looking for people passionate about helping others and delivering exceptional partner experience, specifically in the nonprofit space. This role requires team-oriented professionals who are extremely motivated. This team drives high performing initiatives that thrive on problem solving, online research, excellent communication, and an attitude for going above and beyond. Their offices are based in Central London and provide fantastic facilities and atmosphere.

 

Role:
- Serve as an expert in the support experience for nonprofit organisations on the platform
- Develop and share deep expertise on Donation and Fundraing products
- Support and respond to nonprofit orgs on the platform, troubleshooting quickly to resolve any issues
- Listen to partners and partner managers with the ability to modify services and support to generate exceptional experiences
- Use excellent communication skills to educate nonprofits on our Client’s products, and provide feedback and recommendations when necessary

 

Skills:
- A couple of years experience working in a busy agency environment
- Digital native/Tech savvy
- Genuine interest in charitable work
- Experience with SQL, Excel, and data analysis preferred
- Ability and experience working independently and a track record of taking initiative in uncertain, dynamic environments
- Strong communications skills and the ability to work effectively and cross-functionally, both internally and externally
- Deep understanding of, and passion for, Social Media and the nonprofit space
- Extremely reliable, consistent, nimble, and hard-working
- French or German reading and writing skills are a great plus 

 

Education: - BA or BS Degree or higher level preferred

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