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Social Community Manager

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As the Community Manager for this agency, you will be the external voice of the companies whom they represent. The value lies in you and the team of community managers serving as a hub & having the ability to personally connect with the customers, & providing feedback to many departments (development, PR, marketing, customer service, tech support, etc).

You should love helping people and resolving problems. You should love developing content strategies which lead to growing the scale and engagement of client communities they look after.

The Community Manager is responsible for assisting the Social Media Team & Client Service teams in ensuring total client satisfaction with the Social Service provided by my client and other partners services.

This role is one in which you will have daily contact with clients but you should always ensure this is run in conjunction with client service function.

Good communication skills and solid understanding of our Clients business are all critical elements to deliver success in this role.

The ideal Community Manager is diligent, highly organised individual that can adhere to deadlines and effectively support the SAM, AM and AD on all clients’ requests/tasks.

Responsibilities will include;
- Supporting the Senior Content and Community Manager with adhoc team tasks and planning future activities and strategies.
- Helping facilitate, manage and contribute to new business pitch requests
- Overseeing the work produced by the Community Manager’s and advise on content strategy for their clients
- Helping develop the strategy and Community Manager product working with the Head of Social Media.
- Working with the Senior Analytics Lead, develop and standardise the reporting formats for our client reports.
- Effectively managing own time and the Community Manger’s time to ensure all delegated tasks are completed in a timely manner and to deadlines.

Knowledge & Experience requirements;
- Knowledge of all digital media especially social systems with excellence in understanding how to apply the information and how to identify key trends and insights utilising some / all of the following tools; Buzz Metrics /Radian 6, Roy Morgan / comScore, Nielsen Net Ratings / Omniture & Hitwise
- In-depth knowledge and understanding of the Australian digital and Social Media media marketplace and trends.
- You like working hard and thrive on the excitement of a goal oriented team.
- You love developing and driving a team
- You are an independent, creative self-starter who loves running with things while keeping everyone inside and outside the company in the loop.
- You have experience in building and nurturing online communities.
- You have knowledge of legal issues and best practices around communities and escalation processes.
- You have the ability to analyse campaigns and conversations and translate data into recommendations and plans for revising social media campaigns.
- You have a lot of knowledge around PR & have either an Advertising or Marketing background.

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