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Social Community Manager

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Our client is a large financial institution in Long Island City and they are looking for a Social Community Manager to join their team for an 18 month contract. Health benefits and 401K options offered through Aquent.

The Social Community Manager role is responsible for advocating the brand on social networks. The Social Community Manager will focus on engaging with consumers in order to grow the overall communities on company social channels and nurture the relationships within each platform. In collaboration with agency partners and our Customer Insights team, the Social Community Manager will also summarize sentiment/consumer feedback to create actionable, operational reports that lead to optimization and efficiency in performance.

Key responsibilities for Social Community Manager include:
- Serving as the face and voice of the brands social channels (Facebook, Twitter, Instagram, YouTube, LinkedIn, Google+, blogs and other emerging platforms).
- Monitoring, moderating, responding to, and reporting on consumer conversations.
- Driving community management and publishing standards for NA Social Team.
- Staying abreast of social media trends, rapidly changing technologies, online competitor presences, and ongoing community dialogue.
- Writing fresh and engaging content on a daily basis, getting to know the communities on each platform and fostering conversations around the brand.
- Monitoring comments and complaints in a timely manner with the ability to identify trends, influencers, as well as spot warning signs / potential crises and escalating when appropriate.
- Drive various initiatives and sweepstakes tactical campaign support
- Proficient in operating/managing Sprinklr or comparable social content management system.
- Assisting with creating overarching content calendar for each channel, partnering closely with the Campaign/Content Managers to develop publishing strategies and tactics that support business objectives.
- Collaborating with Campaign/Content Managers & LOB partners to provide real-time content creation and marketing support, primarily focusing on entertainment related initiatives for special events.

The Social Community Manager must be proficient in basic Photoshop skills and understand platform image specs. The Social Community Manager must be a team player, ability and willingness to collaborate, advise and get hands dirty.

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