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Site Producer /Content Management

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This position is for an experienced Producer eager to play an integral role on the Production Operations team!

The Production Operations team is accountable for the successful operation of the sites during all hours, must aid in estimating the necessary funding and level of effort for minor to medium operations efforts and enhancements, make recommendations for best execution options, interact daily with business partners, product owners, and creative and technology team members to quickly turn around requests for changes, and build out pages and changes in the Content Management System (CMS). Requests can range from quick efforts such as copy and image swap-outs or vanity URL requests, to building new detail pages or new site sections, performing content entry for large projects, or troubleshooting issues on the websites. Level of effort for the types of requests usually ranges from one hour to six weeks of effort. The work occurs under the direction of Production leadership and more senior Producers, as well as working under direction of Product Managers for content and e-commerce website strategy best practices.

Required Qualifications

  • Superior organizational skills and ability to monitor, manage, and execute on a variety of tasks and efforts at differing stages of discovery and execution, handle a large request queue, and deliver in a fast-paced deadline-driven environment
  • Experience working with content management or similar systems for building and maintaining websites (including daily updates to copy, media, building out new pages, and troubleshooting)
  • Moderate to thorough understanding of the software development process, particularly as it relates to web-based applications
  • Experience maintaining websites that integrate with multiple back-end systems
  • Experience documenting and estimating initiative requirements
  • Prior estimation and budget/cost management
  • Strong personal focus on guest/customer service with a drive to create and maintain a premium online guest experience
  • Ability to quickly apply past experience and judgment to plan future work, identify issues, and accomplish goals
  • Experience partnering with and leading diverse teams from production, creative, product management, business, and technical disciplines
  • Ability to negotiate and find a mutually beneficial result with multiple internal and external stakeholders; excellent expectations management and achievement of high client satisfaction ratings
  • Strong verbal and written communication skills including experience presenting complex messages clearly and succinctly to different audiences with varying level of product and technology knowledge
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