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Site Producer

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Job Requirements:

  • Ensure integrity of the online systems and information through implementation and maintenance of established system management practices, processes, and controls
  • Drive the execution of requests across teams, including managing the full life cycle of operational requests and overseeing execution of work by resources
  • Partner with Product Management and Business Partners and advise them on detailing requirements for teams to efficiently and effectively execute on work
  • Partner with, assign work to, and motivate teams on a daily basis (in scrum meetings, planning and prioritization sessions, execution of work, and software releases)
  • Determine best approach and process to delivery (within appropriate protocols and requirements) with help of team members
  • Ensure proactive resourcing of appropriate team members based on scope and requirements, develop schedules to ensure timely completion of requests, and assign work
  • Perform object creation and content entry in the CMS, including building out new pages, getting assets, ensuring link integrity, and other tasks as needed
  • Monitor request scope and execute change control when additional requests for features or functionality are made
  • Proactively identify and resolve or escalate any risk or conflicts; communicate status, release plans, and scope trade-off opportunities or decisions
  • Monitor billing of resources to ensure hours are billed appropriately
  • Respond as on-call on a rotating schedule to ensure websites are functional 24/7, and facilitate troubleshooting for issues
  • Identify solutions to implement requests within queue in a more efficient manner
  • Manage costs to budget, including labor forecasting and vendor costs; ensure all costs are appropriate, accurate, and timely
  • Provide weekly status reports and regular updates to the Production leadership
  • Interpret ongoing analytics in order to develop strategy to influence positive change for site performance
  • Participate in or lead process improvement efforts

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