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Site Producer

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Must Have:
• Bachelor’s degree or equivalent
• Previous experience as a Web Producer
• Experience working with content management systems and building websites, including daily updating of copy and images for sites
• Experience working in at least one of the following:
• eCommerce sites with responsibility for product and pricing load, and experience with troubleshooting issues and understanding complex eCommerce-related integrations with other applications
• Large, complex marketing sites with calendar, feature listings, faceted listings, and feeds from other systems
• Experience and ability to lead a diverse team of resources from creative, business and technical disciplines
• Experience estimating operational or project costs
• Experience managing requests that include integration with multiple back-end systems
• Experience documenting initiative requirements
• Experience presenting difficult or complex messages clearly and succinctly to different audiences with varying level of product and technology knowledge
• High emphasis on guest/customer service with a drive to create and maintain a premium online guest experience
• Able to partner with multiple stakeholders to manage their expectations, gain their acceptance and trust and achieve high client satisfaction ratings
• Able to deliver under extreme deadlines and intense business environment
• Able to fully understand and clearly communicate technical information to non-technical people
• Thorough understanding of the software development process, particularly as it relates to web-based applications
• Strong verbal and written communication skills
• Superior organizational skills required to keep a large queue of work in order

Job Requirements:
• Drive the execution of requests across the Creative, Technology, and Business Development teams
• Organize and oversee resources to manage timelines and deliverables
• Identify appropriate resources needed, and develop schedules to ensure timely completion of requests
• Flexible schedule with the ability to ensure accountability for the operation of websites that are functional 24/7
• Clearly organize and forecast deliverables and dependencies
• Ensure proactive scheduling of all aspects of requests
• Manage the full life cycle of operational requests from requirements through launch
• Manage day-to-day tasks and have in-depth involvement to allow for early identification of potential challenges
• Ensure on time deliverables within estimated duration and resources
• Manage request scope and execute change control when additional requests for features or functionality are made
• Elevate situations that may require Production leadership intervention
• Provide weekly status reports and regular updates to the Production leadership
• Proactively identify any risk or conflicts based upon creative, technology or business factors
• Proactively look for technical solutions to implement requests in a more efficient manner

Nice to Have:
• Experience within the travel/tourism industry
• Experience within the media/entertainment industry
• Experience with online marketing of Theme Park products, Vacation Resort, Timeshare or Cruise Industry (e.g., tickets, hotels, air, transportation)
• Experience in Agile

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