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Services Program Manager

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A environmental services company in the North Bay is searching for a Services Program Manager to be responsible for managing existing systems and procedures, participating in new development projects, and coming up with creative ways to solve field level environmental problems.

The majority of the Program Managers day-to-day activity will include a focus on the implementation and support of a new services platform. The client embraces Agile Principles, and encourage transparency and flexibility. They walk through service issues, use case scenarios, and environmental product concepts in every get together.

This will be a contract-to-hire position, starting as soon as the right person is found and sitting ONSITE in the North Bay (A MUST!)

RESPONSIBILITIES
‣ Adhere and contribute to service and support systems, policies, and procedures
‣ Create and take ownership of communications with customers and field service staff
‣ Participate in post-development and sales related support activities
‣ Resolution of development and production implementation issues
‣ Available regular, dedicated hours in our North Bay Area Offices
‣ Communicate effectively with a multi-cultural, diverse and distributed team

REQUIREMENTS
‣ A minimum of 5 years experience supporting production level web services
‣ 3-5 years minimum of customer facing, field or market-level experience
‣ Experience with some or all of Mobile Workforce, CRM, and Social Networking Services
‣ Understanding of how Database and Web-based systems work and can be customized
‣ Some experience with electronic products and communications oriented appliances

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