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Service Desk Technical Support - Help Desk Support

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We have an exciting opportunity for somebody looking to move into the IT support with a Fortune 500 organization! This role is 40 hours a week for 6+ months located in Western Minneapolis. 

Responsibilities 
• Providing first level contact and convey resolutions to customer issues 
• Properly escalating unresolved queries to the next level of support 
• Tracking, routing and redirecting problems to correct resources 
• Provide first level contact and convey resolutions to customer issue 
• Update customer data and produce activity reports 
• Walk customers through problem solving process 
• Follow up with customers, provide feedback and see problems through to resolution 
• Utilize excellent customer service skills and exceed customers’ expectations 
• Ensure proper recording, documentation and closure 
• Preserve and grow your knowledge of help desk procedures, products and services 

Qualifications: 
• 0-3 working experience in providing help desk support 
• Proficiency in English 
• Working knowledge of help desk software, databases and remote control 
• Strong client-facing and communication skills 
• Advanced troubleshooting and multi-tasking skills 
• Customer service orientation 
• BS degree in Information Technology, Computer Science or equivalent

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