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Service Designer

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Our client is looking for a talented SERVICE DESIGNER, with a highly consultative approach. This role is offered as a permanent placement, working onsite in Sydney.

The ideal candidate will be a talented HCD practitioner who is confident leading projects, while also working hands-on to create CX deliverable / artefacts / research / testing etc.

Projects are highly diverse and range across industry sectors; including CX, innovation, digital transformation, organisational solutions and more!

• Working across service design, customer experience design, organisational change and strategy; right through to digital design / products / services.
• Translate research / testing results to insights, customer journeys, personas and various design artefacts.
• Leading design and research (qual & quant) projects teams
• Mentor junior Service Designers, UX / CX Designers
• Working closely with clients; effectively interact, communicate and build relationships with stakeholders of all levels

• Circa 5 years relevant industry experience
• Experience working in a consultative style role or team
• Collaborative approach, proven ability to work as part of a cohesive team
• Strong problem-solving skills
• Excellent organisational, verbal and written communication skills
• An ability to communicate complex ideas / findings / themes in a simple and engaging manner
• Ability to build empathy, to deeply understand people and their needs
• An open-minded approach   

THE CLIENT: Consultancy working on leading-edge projects, taking organisational transformation and innovation to new levels. They have a flat working structure; supporting a positive work / life balance; all staff also have a career development budget for ongoing learning / training; and everyone can take leave from work to do charity / social good projects.

ARE YOU INTERESTED? ​Please apply ASAP by clicking the apply button or send your CV/Portfolio to Lili at

KNOW SOMEONE SUITABLE? Please feel free to share / forward this role. We have a great referral bonus and can hook you up with $$ for anyone you refer that we place into this (or other) roles.

LOOKING FOR WORK BUT THIS ROLE DOESN'T MATCH? We have a number of roles within the Service Design, Digital Transformation, CX & UX focus areas; both agency and client-side. So if this role doesn't align, but you are interested in hearing about opportunities, please feel free to connect so we have you on the radar for relevant roles / projects coming through.

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