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Service Designer

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Our Client Digital team is a diverse group of designers, developers, researchers, and strategists within the Strategic Innovation Group (SIG). We transform complex and cumbersome systems into elegant services for our clients using technology and design. Our service designers are business savvy and design smart. They work collaboratively with clients and interdisciplinary teams to define and test new service offerings. With a toolkit of human-centered design techniques, shape the development of new service concepts from idea to implementation. Service Designers have a range of responsibilities, from overseeing design deliverable quality, leading teams, communicating to clients, and managing projects. They are positive people with a passion for shaping the near future for our mission-driven clients. You may provide direction to junior level employees.

Key Role:
As a Service Designer in Digital Interactive, you will leverage your experience communicating and envisioning service concepts across a variety of platforms on client-facing projects. In this hands-on role you be responsible for the delivery of projects in industries ranging from healthcare, finance, and a variety of public sector clients. Whether creating journey maps to identify points of improvement or designing a system to measure customer experience, you will inspire the design vision on your team, leading workshops and meetings, and driving the project’s focus to balance business and user needs. Your solid understanding of generative and evaluative user research will allow you to easily weave multiple stakeholders into your project plan. Our Service Designers have empathy for end-users as well as clients – they want to know what makes people tick. You can expect to define project scope and work with the Program Manager to proactively respond to rapidly changing environments. You’ll enjoy applying a mix of left and right-brain thinking to guide the production of high-quality deliverables, including progress reports, journey maps, service blueprints, interactive prototypes. You’ll leverage expertise from Our Client Digital, including data scientists, UX/UI designers, and illustrators, to enable the team to look at the problem from different points of view, translating human-centered insights into solutions to better people's lives.

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