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Service Design Lead

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Service Design Lead role, develop innovative approaches to solve business problems and create great customer experiences – with contribution to both business development and delivery.   6 month contract in large corporate in Melbourne CBD.

Key accountabilities: 
• Design comprehensive experience, agnostic of channel to service customers throughout their lifecycle
• Organise business units and foster a collaborative and co-creative environment across multiple disciplines – UX, Design, Development, etc.
• Drive human-centred design across all products and services, agnostic of channel – ultimately, informing MVP iterations/backlog, product roadmaps and business vision
• Envision and design the way customers experience our products and services throughout their lifecycle
• Be a catalyst for innovation and new ways of working across the business
• Embed compassion and empathy for the customer in the way we work and operate as business
• Be a problem-solver and challenge the norm to drive both incremental and a strategic transformation
• Ability to adapt to changing environments and guide stakeholders through concept to delivery of initiatives
• Stitch together people, process and technology to inform best in class experiences customers
• Deliver outcomes that are desired by the customers, technically feasible and viable for the business
• Strong stakeholder engagement and management skills

Qualifications, key skills and experience required
• Human-centred design
• Lead/facilitate workshops for ideation and sketching
• Oversee the design of customer experiences
• Conduct user research and explore market scans
• Inform user stories

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