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Service Design Lead

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I have a premium role for a Service Design Lead working with a global design and innovation consultancy. I am looking out for a hands-on, self-motivated and a highly collaborative team player who is an engaging story teller and a motivator.
If you can create innovative and ground – breaking digital services, from concept through to implementation, that make the complex simple and want to work with world leading business then read on…

As an experienced Service Design Lead you will be a strategic thinker, consulting with senior level stakeholders. You will manage and mentor teams to represent the human perspective within design.

Key Responsibilities:

• As the creative lead you will be responsible for all deliverables across multiple projects.
• Lead and inspire client meetings, external workshops and team brainstorms to embrace different angles to a design problem.
• Define project scope, goals and deliverables in collaboration with key stakeholders.
• Communicate project roles and responsibilities to all team members and manage different teams in parallel.
• To identify and respond to new business opportunities.
• Be strong at influencing, negotiation and communication.
• Issue regular status reports and troubleshoot problem areas.
• Inspire innovative approach to design.

You must have
• Expert knowledge within a service design discipline.
• Experience of conception, ideation and iterative prototyping.
• Workshop planning and facilitation skills.
• Experience of owning a project vision and execution.
• Have a strong commercial awareness.
• Be an expert communicator, written and verbal.
• 6+ years experience as a design lead

Please note that the role is based in Canberra, however, the company is willing to cover relocation cost. Due to the nature of the projects Talent with visas will NOT BE considered for this role. Please only apply if you are a Permanent Resident or Australian citizen.

For a confidential chat please contact Alex on 02 8667 8888 or via email ablaszkowska@firebrandtalent.com

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