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Service Design Lead

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My client has an aspiration to be one of the world’s great service companies. They are currently expanding their practice and this role will work on exciting transformational projects that are helping to change the face of banking.
Being part of a likeminded group of Design experts you will love to take on complex problems and create innovative solutions. You will join a team that is combining Service Design, Design Thinking, Agile, Lean Management and innovative research approaches to deliver insightful and actionable outcomes for their customers.
Their work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. They believe in peer relationships rather than hierarchies: in teams rather than lone thinkers. The client is all about an open collaborative approach and they think it is the key enabler for them to deliver innovative, ground - breaking work.

Key Responsibilities:
- A proven track record of delivery with a strong portfolio of individually created design work as well as through teams.
- Collaborate effectively and influence through Customer Centric Design approaches.
- Extensive experience in Customer Experience Design across multiple channels.
- Highly developed understanding of customer centred design processes and methodologies such as observation research, prototyping, iterative design and usability.
- An ability to recognise and articulate the characteristics of an excellent customer experience. Can identify and evangelise best practice and push new boundaries.
- Excellent communicator and storyteller.
- Ability to create a vision, excite colleagues, lead and inspire teams through collaboration.
- Strong creative skills, both in generating and visualising ideas. Ability to recognise and describe good design.
- Tertiary qualified in; industrial design, architecture, communication, interaction design or equivalent
- A design qualification or background in customer research is highly desirable.
- Experience in uncovering customer and business needs through contextual inquiries, generative and quantitative research, and identify solutions to meet those needs.
- Ability to synthesise large quantities of data to generate insights.
- In-depth experience and knowledge in using customer centric design methodologies
- Experience in the development of customer journeys, personas and prototypes.
- Experience in designing and facilitating effective workshops.
- Ability to manage competing stakeholder priorities.
- Strong written and oral communication skills.
- Collaborative approach with proven negotiation skills.

What’s on offer?
- Work without sacrificing your work life balance (flexible working is not only an option, it’s embraced).
- Continued development with educational opportunities, study tours, and access to some of the world’s leading design minds.
- Diversity of the team you’re joining are all experts in their own right. As with many designers, they have a depth of expertise gained from a variety of career and life experiences

The client offers sponsorship opportunities so international candidates are welcome to apply.

For more information please contact Alex on +61 (0) 2 8667 8888. To be considered for this role please send your resume and a portfolio to ablaszkowska@firebrandtalent.com

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