Aquent's client is looking for a Senior Writer with the following:

Job Duties

• Manages written work stream documentation to ensure consistency in the language and format used for question and answer mapping and dialog flows.
- Verifies natural language is consistently documented in all answer units
- Translates existing knowledge management documentation into easily readable format
• Leads working sessions with SMEs on all work streams of the project cycle
- Challenges the project with new and innovative ideas when necessary
- Provides formal written documentation and regular feedback on SME participation/performance
- Coordinates and schedules working sessions, reserves rooms, supplies, and resources
• Provides updates to Business Leads, Executive Sponsors, Operations Leads on working session progress
- Builds written status updates on project
- Prepares formal updates to be communicated to project sponsors, operation leaders, IT, and associates
- Attends status updates and provides updates in absence of business leads
• Tracks internal progress
- Maintains spreadsheet/documentation of answer units, articles rewritten, articles used
- Documents question and answer mapping pairs, dialog flows
- Identifies and rates impacts (integration points, operational and training impacts, systems/applications, etc)
• Coordinates change (ADKAR) activities in preparation of implementation
• Collaborates with communication leads to create awareness and provide updates on project milestones
• Other duties as assigned

Skills

• Extensive creative writing skills
• Proven knowledge of communication techniques and strategies
• Prepares executive read outs, talking points, and fact sheets with accompanying visuals
• Must be strong in collaboration and pivot across multiple teams
• Exceptional track record of producing high quality products with quick turnaround timelines
• High level mastery of Microsoft Office products, Mindjet MindManager
• Must have the ability to lead effectively in a fast paced environment
• Must have the ability to develop and apply innovative approaches to business problems and opportunities
• Manage activities for processes, team, and assist in managing project schedules and costs
• Develops and provides recommendations to increase quality and optimization of business services and resources
• Leads ongoing process design activities for a given set of customers as an expert process consultant
• Provides consultation for complex process tools and methods to develop, design, implement, maintain, and operate business services
• Serves as subject matter expert with the development, implementation, administration, and operation of new process and strategies
• Serves as consultant for complex process design projects involving process disciplines and impacting multiple business units
• Consults on the evaluation of business processes for design effectiveness and resource utilization to ensure process performance meets targeted levels