Senior User Researcher
Mentors Associate Researchers and Researchers in day-to-day User Experience research methodologies by providing guidance on project-based research tasks; and contributing to educational research modules for the User Experience practice.
Acts as user experience research consultant by providing recommendations for appropriate research to inform product development roadmap; recommending and executing research to inform corporate initiatives; developing and maintaining relationships with Product Management team, User Experience team, and business teams by serving as the subject matter expert regarding the multi-channel customer; identifying research issues and monitoring, evaluating, modifying, and validating consumer-based research designs, analyses, and information sources; providing guidance on project-based research tasks; and contributing to educational research modules for the user experience practice curriculum.
Develops and delivers insights on user interaction with current and proposed designs by designing primary research programs across product initiatives (for example, checkout, grocery, mobile)requiring site-wide and key revenue driving pages; using research methods (quantitative or qualitative); leading, planning, and executing research activities (for example, field studies, focus groups, surveys, usability studies); gathering and analyzing data; drawing conclusions from data; creating reports and metrics to measure feature performance; providing consumer-specific information and data to support management decisions; interpreting data and trends; and developing and communicating usability and product improvement recommendations to Product Management team, User Experience team, and senior management.
• Bachelor's Degree in Psychology, Anthropology, Human Factors, Cognitive Science, or related field and 3 years experience in consumer-based research design and analysis, user analytics, or related field OR 5 years experience in consumer-based research design and analysis, user analytics, or related field.
• Master's Degree in Human Computer Interaction, Applied Statistics, Econometrics, Psychometrics, or related field. • 2 years experience researching front-end user experience solutions for mobile applications on major smartphone platforms such as Android or iOS. • 2 years experience conducting quantitative on-line research methodologies with systems such as UserZoom or Keynote. • 2 years experience conducting field-based ethnographic research.
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Senior User Researcher