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Senior UX Researcher

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Aquent’s client is seeking a Senior User Researcher to work in the Digital Engineering Experience Design group. We’re looking for someone who is passionate about human-centered design, and has a proven track record for leading research projects with cross-functional teams. You will join a large, well-supported UX team of seasoned researchers and designers to deliver the next generation of innovative desktop, web, and mobile products, which serve over 10 million users worldwide.

Your Responsibilities
• Be responsible for designing, conducting, analyzing, and presenting research, in a fast-paced Agile software development environment, from early strategic direction through post-release validation.
• Employ a wide range of research methods including strategic design research and contextual inquiry, participatory design workshops, formative and summative usability studies, analytics and UX metrics, and customer advisory councils.
• Lead research projects with cross-functional stakeholders including designers, product managers, and engineers, ensuring that all stakeholders participate in the research and experience customer insights.
• Lead internal design thinking and visioning workshops to translate customer insights into product direction.
• Track, communicate, and evangelize insights, goals and metrics to project teams and leadership.

How You’d Spend Your Day
• Planning and executing research for multiple projects on exciting new features and trends for AutoCAD 360 web, such as streamlined office to field workflows and lightweight drafting tools for design collaborators.
• Leading a variety of research methods including contextual inquiry, remote interviews, usability sessions, analytics analysis, lightweight surveys, and discussions on user forums.
• Leading research analysis and product visioning workshops with cross-functional teams, to ensure that findings and insights are translated into actionable product goals and direction.
• Sharing customer insights with stakeholders in creative ways to increase customer empathy, including posters, internal blog posts, workshops, and compelling presentations.
• Coaching and mentoring others including UX designers and product management on user research methods.


Top 4 Signs That You’re a Strong Candidate
1. You’re a born researcher with rock-solid execution. You’ve got an inquisitive mind, natural empathy for users, and you love translating fuzzy research questions into a clear research plan and then executing on it in a fast-paced environment.
2. You’re a team player. You don’t like to go off and conduct research and analysis on your own; you’re a natural collaborator and enjoy bringing your team of stakeholders along with you to talk to and observe users, and analyze findings together.
3. You’re an excellent communicator. You pride yourself on your clear verbal and written communication, and your ability to share and evangelize research findings in a clear and compelling way to diverse audiences including executives.
4. You don’t fear complexity. You’re not afraid to dive into research on complex software with a broad user base of professional designers and engineers. Passion for AutoCAD is a must; experience using complex design software such as AutoCAD, and/or experience in a relevant industry (architecture, engineering, construction, transportation, etc.) is a plus.

10 Things That Describe You
1. Inquisitive
2. Passionate user evangelist
3. Comfortable managing multiple projects
4. Technically savvy
5. Execution oriented
6. Extremely organized
7. Excellent communicator
8. Collaborative spirit
9. Fast learner
10. Accountable

Job Requirements
• 5+ years of experience working in a user-centered design process on complex desktop or web-based software applications
• Strong track record of qualitative and quantitative results impacting product strategy and development
• Masters or PhD degree in Cognitive or Experimental Psychology, Human Computer Interaction, Human Factors, or related field
• Excellent communication and collaboration skills, and the ability to share and evangelize research findings in a clear and compelling way to diverse audiences including executives
• Experience with AutoCAD products a plus

* You must be authorized to work in the U.S.; we are unable to pay for sponsorship or relocation

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