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Senior UX Researcher

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A hugely exciting opportunity has arisen for a User Experience Researcher to join one of Australia's most forward thinking and multi award-winning businesses.

The User Experience Researcher will be responsible for designing, conducting, analysing and reporting on user-centered design across multi channel digital assets. This includes identification of business objectives and user needs, creation of task- flows and user journeys, information architecture and prototyping.

The key focus of this role is to align digital assets with the analysis of business requirements, customer experience and industry best practice standards.

Duties and responsibilities:

Lead user experience research and ensure the product/service meets set user experience
Design innovative research methodologies (qualitative and quantitative) to assess user experience across cross channel products/ services;
Advise and assist stakeholder to identify UX goals for the product/service;
Maintain and improve user experience research tools and assets;
Create, test and adapt research assets in both waterfall and agile environments;
Analyse and interpret usability research and report/ present findings using various methods to internal and external stakeholders;
Produce evidence-based solutions to maximise the usability potentials;
Take the lead and initiative on medium to large research projects, managing the process
Lead and/or oversee multiple projects concurrently;
Provide mentoring and manage junior team members;
Contribute to weekly team discussions, meetings and presentations on user experience; interaction and visual design across projects.

Desired Skills and Experience

User research expertise and experience conducting interviews, user tests, remote user testing, surveys, and usage data analysis
Experience working with a team on digital products and marketing
Proven ability to identify user problems, ability to communicate those problems in a way that easily translates your insights into action, ability to track outcomes
Knowledge of web & mobile tech

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