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Senior UX Researcher

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We’re a small, feisty, cross-functional team within a globally iconic company which moves fast and punches way above its weight. We’re on a mission to revolutionize small business financing – with a vision to meet our small businesses whereever they are, and help with whatever they need – from working capital to growth opportunities, demystifying financing and being active partners in customers’ success. We currently have 2 projects – a marketplace of vetted partners where our customers can ‘shop the lenders’ safe in the knowledge that they are dealing with reputable organizations. The marketplace has been running for around 3 years, re-designed & relaunched in October 2016. We have just launched a major initiative which represents a completely new business for Intuit and we have lots of other big ideas, it’s a very exciting time. We’re breaking new ground with a large risk / analytics team who are diving deeper than ever before into financial insights and customer delight opportunities.

About the role:
We need a visionary researcher to step into the milieu – orchestrate and guide existing research activity across XD / PM / Marketing but with an overarching goal to help evolve our financing service suite. There are surveys, Follow-Me-Homes, a range of marketing / quant / qual / empathy activities already in flight. Some of the current research goals are tactical but we also want someone to be our go-to for customer voice and dive deep into the domain, take a leadership position on strategic direction and help inform our plans for the future.

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