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Senior Technician, Audio/Visual

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Our Healthcare client is looking for an Audio/Video Technician to work with the Conference Resources Department, a part of Creative Network and is responsible for providing all divisions with outstanding customer service in the daily scheduling & technical operation and support of all media-based presentations in meeting rooms, video conference rooms and conference centers.

The position assures the quality, timeliness and budgetary adherence for all projects requiring audiovisual support services. It is critical that these projects are carried out in a professional, technically flawless manner on a schedule to meet deadlines. Performance in this function supports strategic initiatives through reliable technical meeting support. The Senior Technician, Audio Visual provides A/V support for any type of presentation and meeting – both in house and off- site. They will facilitate the usage of videoconference rooms in Lake County and maintain and track all audio visual equipment used in in conference centers/rooms. They will adhere to operational policy and communicate to department manager all progress and/or problems and participate in the audiovisual design of new meeting facilities.

Responsibilities include:
- Setup of presentation and conferencing systems, technical coordination of events, system trouble-shooting, problem resolution and product installation.
- Day to day duties may include daily room check out, system troubling-shooting, delivery and tracking of portable presentation equipment, facilitating equipment repair, and meeting set-up.
- Oversee usage of A/V equipment in conference centers, conference rooms, and videoconference rooms in Lake County
- Help determine and establish priorities for the conference technicians
- Communicate department processes to technicians
- Communicate to department manager the progress and/or problems in processes
- Operate and maintain, along with technicians, AV equipment for optimum performance
- Work with clients to assure their acceptance of meeting AV needs and support
- Work with department manager to research current meetings presentation trends and issues
- Assist department manager in determining future equipment and supply needs
- Develop cost estimates of projects managed
- Work with technicians and assist department manager in developing strategies to promote department services through client contact and commitment to customer satisfaction
- Oversee maintenance of equipment inventory
- Produce records of time, expenses, and other reports as required; contribute to the achievement of department financial goals
- Interact with Creative Network and client's personnel on all levels to insure effective client relations
- Oversee the purchasing from vendors of AV associated materials required
- Assist manager in fact based decision making/process improvements

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