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Senior Producer - B2C

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A small studio design and product team at a F100 company is looking for a strong Sr. Producer. As a Senior Producer in the Customer Experience group, you will help shape the user experience oversee the creation and execution of the interactive/creative vision for large online and mobile programs and projects. Although this is not a creative or technical position the producer will manage creative/technical teams.

This is a long term 1 year+ contract role (W2), 40-hour-per-week position.

As a Sr. Producer you will:

• Manage the design process for the creation of Customer Experience deliverables on large efforts.
• Determine level of effort (sizing) of the different client activities with the ability to size large projects.
• Ensure that projects are resourced appropriately and that allocations are aligned with project requirements
• Team with creative and technical leads to manage strategic design implementation - develop and oversee planning and execution of projects, production schedules, and quality assurance processes to ensure timely, effective program execution
• Coordinate with stakeholders to ensure the customer and business requirements are identified and documented and act as primary CX point of contact for parties outside the immediate team
• Team with the project sponsor to coordinate the socialization and review of documents
• Identify, track and resolve issues that affect project scope
• Guide and ensure consistency throughout the site by maintaining corporate brand and quality standards
• Oversee the work performed by others and serve as inspiration to the direction of the team while not directly managing people

Minimum Qualifications:

• Solid project management skills with ability to manage multiple projects in a cross-functional environment to include project planning, scoping, sizing and ongoing project cost tracking and reporting.
• 5+ years experience guiding Interaction Designers, Visual Designers, Content Strategist and Front End Developers to produce online and mobile customer experiences
• 3+ years of design agency or consulting experience with F100 companies.
• Proven track record for managing complex creative design efforts
• Working knowledge of the customer experience roles and deliverables
• Demonstrated experience with user centered design methodology
• Proven experience successfully managing a geographically remote team
• Proven experience managing vendor delivery including contact negotiation, scoping, writing creative briefs, and problem resolution
• Excellent leadership, communication, problem-solving, facilitation, presentation, planning and engagement management skills
• Ability to act, partner and influence at varying levels within the organization; build long term relationships with diverse sets of partners.
• Expertise in Microsoft office suite (including MS Project, PowerPoint, Word, Excel)

Preferred:
• BA, BS, or MA in communications, human factors, information sciences or graphic/visual arts
• PMP certified
• Banking or financial services background
• Experience managing mobile projects
• Experience with Adobe Creative Suite

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