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Senior Manager of UX Research

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AQUENT is partnering with an amazing client to help them identify a Senior Manager of User Experience Research to join their team in Northern, VA.

At this client, they’re building a leading information-based technology company. They are on a mission to help their customers succeed by bringing ingenuity, simplicity, and humanity to banking. They measure their efforts by the success their customers enjoy and the advocacy they exhibit. The company is succeeding because they are succeeding.

Guided by their shared values, they thrive in an environment where collaboration and openness are valued. They believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. They elevate each other and obsess about doing the right thing. Their associates serve with humility and a deep respect for their responsibility in helping their customers achieve their goals and realize their dreams. Together, they are on a quest to change banking for good.
They think big and do big things. They were the first company to develop and offer mass customization and personalization of their products, and they’ve have been innovating relentlessly ever since. Today they are a high-tech company, an innovation lab, and a nationally recognized brand all in one that reaches tens of millions of consumers. They are a passionate and entrepreneurial organization that embraces bold ideas, fosters collaboration and delivers great consumer experiences.

They recently created a User Experience Research Lab at their Vienna location. Their goal is to fully engage customers in order to radically change how they interact with their products.

They are looking for a User Experience Research Senior Manager to help design, lead and conduct user research for teams across the organization.

The User Experience Research Senior Manager will be responsible for creating experiential research design, analysis of research, conducting empathy sessions, and running remote un-moderated studies. You will work to improve the usability, usefulness, and desirability of tools in collaboration with Designers, Product Managers, Software Developers, and other Stakeholders.

Responsibilities:
- Focus on simple and clean experiences. "Don't make me think" should be your mantra for the users' interactive experience
- Conduct user research (empathy interviews, ethnographies and/or contextual inquiries) to develop user personas and complete user process analysis and hierarchical task analysis (HTA)
- Assist in translating requirements, information/interaction designs, and business/user needs into relevant, simple, elegant, and powerful UI Experiences that resonate with users and encourage adoption
- Create and document guidelines that elegantly address corporate brand standards, user-centered design principles, as well as business and operational requirements
- Actively monitor and analyze research, data, and trends from internal sources, academic research, and industry published reports to inform and improve our research methods
- Effectively and intelligently help in the iteration of designs by pinpointing key data points from testing, reviews, etc.
- Present and communicate research and analysis clearly and effectively across various organizations in any format required. Able to sell, support, explain, and simply present usability approach and research to various audience types from sophisticated design experts to non-designers
- Conduct usability testing of tools and apps
- Leverage analytics tools and techniques to measure success, present opportunities, and support decision-making and prioritization
- Contribute to the style guidelines, design pattern libraries and usability best practices that facilitate a growing team's work

What You Bring:
- Basic knowledge and understanding of Design Thinking and Lean Startup
- Excellent oral and written communication skills
- Ability to present complex qualitative and quantitative data to diverse audiences in a understandable format
- Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions
- Experience in gaining active end-user involvement in the specification, design, and implementation phases through interviews, site visits and other observational methods (web analytics, remote logging, remote un-moderated usability studies, etc.)
- Excellent leadership skills and the ability to successfully resolve conflicts on a team
Basic Qualifications:
- Master’s Degree or military experience
- 5 years of experience managing user-centered design methodologies, user centered design and usability

Preferred Qualifications:
- Master’s Degree in Behavioral Science, Computer Science (with Human-Computer Interaction focus), Human Factors, Usability, or Cognitive Psychology.
- 8 years of experience managing user-centered design methodologies, user centered design and usability
- 5 years of experience with agile usability and agile methodologies

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