• Stakeholder Plan + Assessment by Audience
• Change Impact Assessment
• Communications Plan
• Messaging/Talking Points
The following are specific responsibilities and contributions critical to the successful performance of the position:
Partners with Region, Market and Corporate leadership to drive a successful launch, for each continent.
Develops a strong working knowledge of the key elements plans in order to effectively create communication materials and identify communication and change-management opportunities.
Refines and executes a market-specific, detailed communication and change-management plan that allows for the smooth, global transition of associates and customers into the new model.
Develops targeted communications (examples: memos, Frequently Asked Questions (FAQs), presentations, collateral, webcasts, etc.) describing change, preparation, rollout measurements and milestones based on international market needs.
Creates presentations for senior management and key stakeholders (owners, associates, customers, etc.) based on international location.
Improves processes, actively seeks stakeholder feedback and focuses on designing processes/materials.
Responds to adhoc analysis and requests.
Support requests by department managers as needed.
Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:
Proven experience in global communications and change-management.
Ability to present ideas, expectations and information in a concise, organized manner.
Ability to effectively manage multiple projects in a fast paced environment.
Strong influencing skills with exceptional verbal and written communication abilities.
Ability to question information for validity and obtain timely closure on related issues.
Excellent listening skills, willing to encourage ideas and resolve conflict in a positive manner.
Demonstrates self-confidence and capable of building credibility among peers and senior management.
High energy and enthusiastic about learning new skills and disciplines.
Strong technical skills with presentation and memo expertise.
Strong team player.
Bachelor’s degree required - preferably in international communications or related discipline.
5+ years of experience in lodging, consulting or communications related discipline preferred.
Exceptional attention to detail.
Self managing, motivating with high degree of personal accountability.
Ability to manage dynamic work environment with ever-changing demands and deadlines of multiple tasks.
Strong interpersonal skills in building and maintaining effective internal and external working relationships.
Strong global communications and influencing skills.
Comfortable communicating to all levels within the organization.
Strong technical skills (Word, Excel, Outlook, etc.).