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Senior Manager, Communications and Change Management MARJP00006257

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The Sales & Marketing Global Communications resource will support the communication component of organizational effectiveness projects in Canada and CALA (Caribbean and Latin America). This position is the communication and change-management expert, working closely with the Project Team and Sales & Marketing leadership in the Americas division. The communications resources is responsible for 1) providing leadership and support on high-profile, cross-functional Sales & Marketing initiatives, 2) providing effective communication and change-management, across Sales & Marketing and 3) designing and leading the communication planning process.


Key Deliverables:

• Stakeholder Plan + Assessment by Audience

• Change Impact Assessment

• Communications Plan

• Messaging/Talking Points

• Deck/Memos

The following are specific responsibilities and contributions critical to the successful performance of the position:

 Partners with Region, Market and Corporate leadership to drive a successful launch, for each continent.

 Develops a strong working knowledge of the key elements plans in order to effectively create communication materials and identify communication and change-management opportunities.

 Refines and executes a market-specific, detailed communication and change-management plan that allows for the smooth, global transition of associates and customers into the new model.

 Develops targeted communications (examples: memos, Frequently Asked Questions (FAQs), presentations, collateral, webcasts, etc.) describing change, preparation, rollout measurements and milestones based on international market needs.

 Creates presentations for senior management and key stakeholders (owners, associates, customers, etc.) based on international location.

 Improves processes, actively seeks stakeholder feedback and focuses on designing processes/materials.

 Responds to adhoc analysis and requests.

 Support requests by department managers as needed.


Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

 Proven experience in global communications and change-management.

 Ability to present ideas, expectations and information in a concise, organized manner.

 Ability to effectively manage multiple projects in a fast paced environment.

 Strong influencing skills with exceptional verbal and written communication abilities.

 Ability to question information for validity and obtain timely closure on related issues.

 Excellent listening skills, willing to encourage ideas and resolve conflict in a positive manner.

 Demonstrates self-confidence and capable of building credibility among peers and senior management.

 High energy and enthusiastic about learning new skills and disciplines.

 Strong technical skills with presentation and memo expertise.

 Strong team player.


 Bachelor’s degree required - preferably in international communications or related discipline.

 5+ years of experience in lodging, consulting or communications related discipline preferred.

 Exceptional attention to detail.

 Self managing, motivating with high degree of personal accountability.

 Ability to manage dynamic work environment with ever-changing demands and deadlines of multiple tasks.

 Strong interpersonal skills in building and maintaining effective internal and external working relationships.

 Strong global communications and influencing skills.

 Comfortable communicating to all levels within the organization.

 Strong technical skills (Word, Excel, Outlook, etc.).

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