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Senior Loyalty Manager

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Senior Loyalty Manager | Innovate with Precision​

About the company

One of Australia's most recognisable retailers, they are looking to provide their customers the largest range of products from both Australia and the rest of the world at prices that are guaranteed to be lower than those of any other retailer.

They are a leading retailer and part of Australia's largest retail group, which includes some of the most trusted food, liquor and general merchandise brands in Australia.  With recent expansion into financial services and award-winning multi option retailing initiatives, their innovation and customer obsession is changing the face of Australian Retail.

As the Loyalty Manager, you will lead a small team to engage and excite customers to deliver share of wallet growth through the ongoing development and implementation of the Loyalty Program.

 

In this role you will:

Drive engagement through personalised experiences

Be responsible for the development of the loyalty program to deliver on customer needs and business objectives.

Create and optimise  the customer value proposition and program benefits to motivate customers to engage in the program and growth share of wallet.

Deliver and embed the program across all areas of the business to help drive customer engagement, program success and share of wallet growth.

 

About You

You have extensive experience developing and implementing national loyalty / member program propositions.

You are knowledgeable in matrix structures where influencing skills are key to success.

You are able to translate data and insights into engagement optimisation.

You have a strong understanding of multi-channel personalisation delivery.

Strategic retail is experience preferred.

 

This is a really great opportunity to work on the strategy for one of Australia's biggest retailers and implement some new techniques and technologies used from your past experience to help improve their performance!

 

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