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Senior JIRA Developer

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Duties:

  • Gather requirements for business processes,and determine ways to optimize/improve JIRA setup and workflows, as well as identify where functionality can/cannot meet user requests.
  • Create comprehensive JIRA workflows including project workflows, screen schemes, permission schemes, notification schemes etc.
  • Build customized solutions to extend the functionality of Atlassian JIRA using third party add-ons including ScriptRunner, JIRA Automation, Structure, Time to SLA, Slack Connector for JIRA,, JIRA MISC Workflow extension, JIRA Toolkit, Botron configuration management.
  • Using REST APIs, develop one-off solutions for integrations with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes.
  • Gather requirements for business processes,and determine ways to optimize/improve JIRA Service Desk setup and workflows, as well as identify where functionality can/cannot meet user requests.
  • Create comprehensive JIRA Service Desk workflows including project workflows, screen schemes, permission schemes, notification schemes etc.
  • Utilize Confluence for knowledge sharing and integrations with JIRA Service Desk.
  • Setup reports, dashboards and filters as well as utilize third party add-ons in JIRA Service Desk and Confluence.
  • Create development / testing version of JIRA Service Desk to test new workflows.
  • Utilize Confluence for knowledge sharing. Customize look and feel to match branding.
  • Setup reports, dashboards and filters in JIRA.
  • Demonstrated hands on knowledge of JQL/SQL.
  • Schedule and coordinate maintenance for critical systems.
  • Locate and define new process improvement opportunities.
  • Provide Jira training to internal users.
  • Create and maintain detailed technical and user facing documentation.

Skills:

  • JIRA development experience a a lead dveloper with 3+ minimum years experience.
  • Experience working in an agile development environment with sprints, retrospectives.
  • Strong communication skills to work directly with engineering teams to gather requirements and build technical solutions.
  • Superior documentation skills to capture requirements in JIRA.
  • Ability to manage multiple projects and deliverables using JIRA and our agile sprint cadence.

Education:

  • JIRA admin certification required
  • ITIL v3 Certification preferred

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