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Senior Digital Producer

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Our client, a large customer experience team within an enterprise business, is in need of a senior level Digital Producer to focus on managing multiple projects at a highly detailed level on a daily basis. Lead design projects solely or in partnership with a vendor while leaning on the internal support of key contributors such as visual design and/or research.

For those projects partnering with vendors, daily responsibilities will include relationship management with both the vendor as well as the internal business partners. No projects will be "handed off" to the external vendors. Relationship is truly collaborative all the way through.

The Senior Producer will:
-Provide input on a daily basis
-Participate in the research phase
-Review and provide direction on all major internal planning documents and deliverables
-Take responsibility for quality control at all levels, including design
-Apply knowledge of user centered design and service design principles in evaluating and managing project scope
-Evaluate and manage project scope and all deliverables such as research plan and scripts, workshop planning and agenda, journey maps and blueprints and prototypes or pilots
-Maintain internal archives of deliverables and other key documents
-Act as the face of the project for internal business partners
-Control the flow of communication and the project in general

Some portion of the role is devoted to scoping future projects and assessing the opportunity.

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