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Senior Content Writer

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This TOP Fortune 500 Company is known for the tax & small business software and located in Mississauga, ON. Their TurboTax Customer Care team is seeking a Senior Content Writer to join their team for a 4 month contract. Salary; Up to $33.33/hr DOE

Description

Come join the TurboTax Canada Customer Care Team as a Senior Content Writer. The Consumer Tax Group is looking for someone who can translate complicated tax situations into easy-to-understand solutions for the millions of Canadians who use TurboTax to complete their taxes every year.
Our Care organization helps millions of TurboTax customers get their questions answered quickly and easily by through awesome self-help and agent experiences. This professional will help define the biggest customer problems to solve through self help, declare content and media strategies, write compelling content, track the performance of that content and define priorities to improve.
Responsibilities:

Write clear and engaging Help content supporting web, desktop and mobile TurboTax products and services
Use data and customer insights to determine biggest problems to solve and develops solutions
Define the voice and tone we use to answer questions for our customers through our self-help system
Lead the content-design process, drive decisions and deliver on time
Track/report on content performance and declare priorities to improve
Partner across internal business stakeholders to drive alignment on strategies/priorities and execute
Work closely with developers and QA, participating in an Agile development cycle
Connect with other writers across our Care team to adopt best practices, share ideas and work priorities that benefit our company
Innovate, share and explore creative new ideas on how to improve the content experience

Qualifications

Bachelor's degree in English, Journalism, Engineering or equivalent
Extensive writing and/or content development experience
Excellent written and verbal communication skills, including mastery of English language, grammar, sentence structure and punctuation
A proven track record on projects that translate complex concepts into easy-to-understand articles
Work samples that use an engaging, conversational tone to give your target audience confidence in their ability to perform tasks
Experience using Help content publication programs
Talent at conceiving and creating annotated screen shots to illustrate key points
Experience writing scripts for short instructional videos or tutorials
Superior organizational and time-management skills; demonstrated effectiveness managing multiple priorities and deadlines
Strong project management skills; ability to function as project leader as well as individual contributor
Proactively seeks opportunities for improvement, and acts on them
Team player – willing and able to pitch in whenever and wherever needed, “can-do” attitude
Fluency in French a plus

Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, we have been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies To Work For” and Fortune World’s “Most Admired Software Companies” lists. Immerse yourself in our award winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their customers worldwide. We are expanding our social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality. Discover what it’s like to be part of a team that rewards taking risks and trying new things. It’s time to love what you do!

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