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Senior Content Writer 488286

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Come join the Canada Customer Care Team as a Senior Content Writer. The Intuit Consumer Tax Group is looking for someone who can translate complicated tax situations into easy-to-understand solutions for the millions of Canadians who use complete their taxes every year.
Our Care organization helps millions of customers get their questions answered quickly and easily by through awesome self-help and agent experiences. This professional will help define the biggest customer problems to solve through self-help, declare content and media strategies, write compelling content, track the performance of that content and define priorities to improve.
Responsibilities:

Write clear and engaging Help content supporting web, desktop and mobile products and services
Use data and customer insights to determine biggest problems to solve and develops solutions
Define the voice and tone we use to answer questions for our customers through our self-help system
Lead the content-design process, drive decisions and deliver on time
Track/report on content performance and declare priorities to improve
Partner across internal business stakeholders to drive alignment on strategies/priorities and execute
Work closely with developers and QA, participating in an Agile development cycle
Connect with other writers across Intuit Care to adopt best practices, share ideas and work priorities that benefit Intuit
Innovate, share and explore creative new ideas on how to improve the content experience

Qualifications
Bachelor's degree in English, Journalism, Engineering or equivalent
Extensive writing and/or content development experience
Excellent written and verbal communication skills, including mastery of English language, grammar, sentence structure and punctuation
A proven track record on projects that translate complex concepts into easy-to-understand articles
Work samples that use an engaging, conversational tone to give your target audience confidence in their ability to perform tasks
Experience using Help content publication programs
Talent at conceiving and creating annotated screen shots to illustrate key points
Experience writing scripts for short instructional videos or tutorials
Superior organizational and time-management skills; demonstrated effectiveness managing multiple priorities and deadlines
Strong project management skills; ability to function as project leader as well as individual contributor
Proactively seeks opportunities for improvement, and acts on them
Team player – willing and able to pitch in whenever and wherever needed, “can-do” attitude

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