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Senior Client Services Engineer

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Cable and Television company in Santa Monica is looking for a Senior Client Services Engineer to join their IT department. Job duties include but not limited to:

Help Desk Administration:
• Serves as Team Lead for the resolution of all trouble calls/emails and enters work orders into our tracking software.
• Acts as Team Lead for the administration and maintenance to Internal Systems programs.
• Performs other tasks and duties assigned by Information Technology Management.
Asset Management:
• Acts as Team Lead for inventory management of software licenses, software, hardware, and other IT supplies.
• Performs other tasks and duties assigned by Information Technology Management.

You must have…
• Will embody our culture of being collaborative, a self-starter, competitive, passionate, bold, distinctive, innovative, creative and able to have fun!
Leadership
• Generates enthusiasm among team members.
• Proactively seeks opportunities to serve in leadership roles.
• Challenges others to develop as leaders while serving as a role model.
• Manages the process of innovative change.
Teamwork:
• Facilitates effective team interaction.
• Acknowledges and appreciates each team member's contributions.

Client Management:
• Communicates effectively with clients to identify needs and evaluate alternative business solutions.
• Continually seeks opportunities to increase internal client satisfaction and deepen client relationships.
• Manages internal client expectations effectively.

Education Qualifications:
Required Minimum: 4 Year College Degree preferred. Technical Certifications a plus.

Experience Qualifications:
• 5 + years’ experience in a medium to large Information Technology department working in a client services help desk.
• 3 + years in a leadership capacity in a medium to large Information Technology department working in a client services help desk.
• Entertainment Industry experience is a plus.

Required Knowledge, Skills & Abilities:
• Experience with Microsoft active directory, Windows 7, Windows 10, Apple OSX and all types of mobile devices.
• Experience with developing policies and procedures for a client services help desk.
• Experience interacting with internal clients.
• Excellent oral and written communication skills
• Ability to multi-task effectively; Well-organized and a self-starter
• Strong team orientation and interpersonal skills
• Excellent attention to detail

This is a temp-to-hire position. No relocation offered. Local candidates onlyl.

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