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Senior Change Manager

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Provide change management services to support strategic initiatives and to ensure the success of large scale efforts including major IT system replacements, process redesign, and reorganizations, and to improve managers/supervisors readiness and ability to lead their work groups through change. Design and implement interventions to enable culture change, employee engagement, leadership alignment, stakeholder management, communications, training, and change measurement. Help develop change competency models and methodologies, and embed them in the organization with training, coaching, and specific interventions.

Become part of our journey by:
• Identify, develop and execute core change activities across project phases as part of overall change strategy.
• Serve as lead organizational change/transition lead or consultant on mid-size to major process and technology initiatives. Integrate efforts of change practitioners and communications and training professionals to ensure an integrated change management effort.
• Partner with project managers and business leaders as part of program team for major initiatives.
• Consult with officers, managers, supervisors and individual contributors to assess change impacts of process, technology, organization structure, and policy shifts. Create change management plans to address and mitigate assessed impacts of change.
• Develop a variety of communication materials which effectively educate, inform and prepare stakeholders.
• Develop or enhance change management tools and methodology to build capability across the organization to lead change and improve personal resilience to change.
• Design or enhance change/transition management training curriculums, and deliver training in a variety of forums.
• Develop and utilize change measurements and metrics to measure and track the effectiveness of change interventions at individual and organization levels; using approaches including as examples; survey feedback, focus groups, 360-degree assessments, and custom designed measures. Interpret change measures and facilitate action planning with clients.
• Act as an organization development consultant on selected projects, and partner with broader OD, training, and HR teams to improve organization development practices.
• Recommend and carry out appropriate interventions such as, process consulting, team development activities, workshops, seminars, training, coaching, process improvement facilitation, skills, and large group dialogue.

You can bring the following skills to our team:
• BS/BA or preferably a MS/MA/M.B.A. in Organizational Development, Organizational Psychology, or a related field such as Management and Industrial Relations, with emphasis on organizational behavior, human resources and consulting, or similar.
• Minimum 3 years’ increasingly complex experience as a change practitioner / organization development, including lead role on two or more major organizational change programs/initiatives such as a technology implementation, process redesign, or restructuring.
• Comprehensive knowledge of organizational change, employee transition, organization design, and culture change theories, models, and techniques.
• Expertise in change management best practices and continuous improvement of change methodologies and curriculum.
• Expert level knowledge of consulting and coaching techniques and ability to implement change and provide coaching and feedback in a constructive manner.
• Ability to build trust with executives, management and team; overcome resistance in different settings and work cultures, influence stakeholders, and lead without formal authority.
• Excellent communication skills – both verbal and written. Ability to clearly articulate key messages and complicated topics to a variety of audiences.
• Solid project management skills; able to coordinate resources, establish schedules, track deliverables, and drive for results.

Desired experience and qualifications include:
• External consultant experience with a Big 6 or boutique consulting firm on major engagements.
• Comprehensive knowledge of training program design, adult learning theory, and state-of-the-art training techniques.
• Executive Coaching experience, including ICF certification. Certifications in assessments such as MBTI, Hogan, iOPT or similar.
• Previous people management experience leading a team of professionals.
• Certification in a change management approach, PROSCI certification, etc.

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