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Senior Account Manager

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Key Accountabilities:

• Work within a large client services team to provide professional advice to clients on all aspects of marketing

communications, from strategy to delivery

• Develop strong long-term relationships with clients by personal contact

• Liaise with various client departments to understand the marketing cycles of products under your remit

• Write creative briefs and brief internal teams

• Work with internal teams to develop creative work that meets client briefs and can be delivered on time and on schedule

• Work with the Project Management team to develop project timing plans and communicate this to the client

• Manage client expectations of delivery through regular communication (calls, emails, meetings etc.) to keep them updated

on project progress

• Alongside the creative team, present creative work to clients in person (and occasionally via Webex)

• Ensure that any issues potentially impacting project delivery are raised with your line management at an early stage

• Understand and regularly report on the financial status of projects under your remit

• Grow additional project opportunities on the products under your remit

• Undertake general administration, eg raising job numbers, writing contact reports, completing personal timesheets,

expenses forms, etc

• Play an active part in ensuring that Burrows exceeds client expectations of:

o Customer service

o Creative execution and delivery

o Budget control

o Administration

Other:

▪ Carry out any reasonable duties as identified by your line manager or team leader

▪ Positively represent the agency to our customers and suppliers

▪ Ensure compliance with all contractual employment obligations.

▪ Ensure compliance with our ISO standards.

▪ Fully participate in the company's performance management and development programmes.

▪ Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology.

▪ Work in accordance with the company's Human Resources policies and procedures.

▪ Ensure compliance with health and safety requirements.

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