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Senior Account Manager

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Client Services Manager A Global provider and integrated communications focused on employee engagement is looking for a Client Services Manager based in London on a permanent contract. The AM will deliver excellent service to key clients and will ensure high levels of client satisfaction is achieved taking accountability for customer experience and enabling client retention. KEY RESPONSIBILITIES Responsible for service delivery performance across a number of key client accounts to effective management of client satisfaction and issues to full and effective resolution, including management of key support areas across the business. Strive to improve service excellence by driving process improvements and value add and Innovation initiatives to increase client satisfaction and retention. • Management of Client Relationships • Developing Business • Management of Accounts and Projects

-Developing and delivering solutions across a range of clients. This will range from bespoke recruitment and communications projects (brochures, videos, exhibition stands, media and multi- media projects), to day-to-day delivery of campaigns.
-Management of Accounts and Projects
-Management of Client Relationships
-Developing Business
-Financia Awareness
-To ability to succeed in a fast-moving, deadline driven, customer-focussed environment you need to have energy, drive, determination and a positive attitude. Organisation skills are paramount in this role. You will be able to demonstrate extensive experience of managing multiple accounts and projects to deadline and managing your workload.
-Strong Attention to quality and detail

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