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Senior Account Manager

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This is an exciting opportunity for a Senior Account Manager to join a lively team as part of a market leading through-the-line creative marketing communications agency.

Working with the agency’s biggest client, a world-leading automotive brand, you will be responsible for the delivery of product marketing materials to support launches across several vehicle lines. Deliverables include printed brochures, digital/interactive brochures and CGI animations. The successful candidate will also have to liaise with client product and marketing teams at a pan-European level. Acting as an interface between the client and agency on assigned accounts, you will develop one-to-one relationships, providing total client support and service and deliver best advice. You will communicate the client’s needs to the internal team, and assist in the pursuit of additional business opportunities with existing clients.

Key Responsibilities
• Work within a large Client Services team to provide professional advice to clients on all aspects of marketing communications, from strategy to delivery
• Develop strong long-term relationships with clients by personal contact
• Liaise with various client departments to understand the marketing cycles of products under your remit
• Write creative briefs and brief internal teams
• Work with internal teams to develop creative work that meets client briefs and can be delivered on time and on schedule
• Work with the Project Management team to develop project timing plans and communicate this to the client
• Manage client expectations of delivery through regular communication (calls, emails, meetings etc.) to keep them updated on project progress
• Alongside the Creative Team, present creative work to clients in person (and occasionally via Webex)
• Ensure that any issues potentially impacting project delivery are raised with your line management at an early stage
• Understand and regularly report on the financial status of projects under your remit
• Grow additional project opportunities on the products under your remit
• Undertake general administration, e.g. raising job numbers, writing contact reports, completing personal timesheets, expenses forms etc.

• Play an active part in ensuring that the agency exceeds client expectations of:
-Customer service
-Creative execution and delivery
-Budget control
-Administration

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