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Senior Account Director (Direct Mail Experience)

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Vitamin T has a great client seeking an experienced Senior Account Director. Please send updated resume for further consideration.
• Proven track record at building and growing client relationships
• Superior verbal and written communication skills, including drafting PowerPoint presentations, white papers, strategy briefs etc.
• Strong project management skills
o Able to manage multiple projects at the same time
o Can work independently or within a team
• Effective problem solver
• Strong knowledge of marketing strategy (e.g., positioning, targeting, channels)
• Direct mail and online channel experience
• Committed to delivering the highest level of professional dedication, performance and deportment
• Willing and capable of learning and advancing New Control’s marketing methodology and philosophy
• Ready, willing and able to work long hours
• Provides the superior client service required by a highly competitive marketplace
• 4 – 8 years experience in an agency environment, preferably working with credit card and/or financial direct marketing

Position Overview:
• Represents the agency as our primary relationship manager, maintaining daily interaction with the client
• Advises on and implements marketing efforts for the client and is responsible for managing multiple projects effectively and flawlessly from start to finish
• Assists Senior Management in providing strategic marketing direction to the client
• Makes recommendations to Senior Management for expanding the scope of the client relationship based on opportunities observed
• Becomes knowledgeable and remains current on the client’s business and products and shares this information with agency team members
• Manages Junior Account Staff (Senior Account Executives, Account Executives & Account Coordinators)
o Assists in training and mentoring
o Drafts and presents annual reviews

Primary Duties and Responsibilities:
• Guides and advises team in all aspects of project development including providing strategic direction, recommendations and tactical requirements throughout the course of a project
• Ensures project deliverables meet the client’s expectations within the agreed upon timing and budget
• Articulates and supports Agency’s point of view while balancing client’s strategies and objectives
• Resolves day-to-day client requests regarding ongoing project development, process improvements and quality control
• Works with internal teams to resolve issues through effective problem solving
• Works with Senior Management to create project work plans and strategic recommendations to market to the client
• Proactively contacts clients to ensure accurate and timely account service
• Contributes to overall business building function to expand the account for the Agency by providing new marketing ideas/recommendations, process improvements and account management ideas to Account Director that benefit the client, grow the business and strengthen the relationship

Project Management
• Facilitates new project kick-offs by briefing internal team on project specifics; Drafts internal strategy brief and provides team with supporting materials (schedule, matrices, research, competitive samples, etc.)
• Updates daily status reports and distributes to internal team and client; attends daily status meeting to communicate project needs and help prioritize projects
• Prepares and distributes all materials related to account service including call reports, proposals and daily correspondence
• Creates budget proposals and distributes estimates to client for approval
• Manages project budgets and ensures that any impact on budget is communicated to client and agency management on timely basis
• Develops project schedules and sends to client; sends updates throughout project if timing adjusts
• Facilitates and leads project presentations and client conference calls (in partnership with the creative team)
• Reviews communications developed by direct reports (call reports, job briefs, project schedules, etc) prior to being sent to client; attends and critiques meetings lead by direct reports and provides constructive feedback to further growth

Required Capabilities and Experience:
• 5-8 years in an account services role with a direct response marketing agency or company
• 3 or more years as a Account Supervisor with a direct response marketing agency
• Ability to multi-task, working on several projects and with several clients
• Experience in financial services direct marketing
• Proficiency in Excel, Word and PowerPoint software

Preferred Capabilities and Experience:
• Experience in credit card direct marketing
• Degree in marketing or communications
• Experience in an entrepreneurial business environment

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