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Sales Center Communications Lead (Denver)

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Our clients Sales and Marketing Operations seeks a Communication Lead to join our dynamic and growing communications organization. Our communications team is responsible for the development, execution, and maintenance of communications and tools impacting 10,000 agents, spread across multiple sales centers.
This key position will be responsible for the development of communications and collateral related to product launches, marketing initiatives, computer system changes, sales skills, soft skills and sales center management. The Communications Lead will be expected to work independently when developing content and tactics, and in a collaborative manner with business owners and management to ensure communications are produced and delivered in a timely and consistent manner. In addition, the position will support the Training organization with the creation of materials.
Responsibilities:
 Develop and maintain sales queue-specific content and communication tools, driving sales performance and ensuring customer satisfaction metrics are met
 Serve as subject matter expert and content owner for assigned queues
 Use knowledge in writing and communications to develop world-class content for a sales call center audience
 Identify, develop and incorporate a variety of communications tactics including, but not limited to, written, online and printed collateral (posters, banners, danglers, etc.)
 Ability to plan, develop and execute communications plans/campaigns which will support business initiatives and improve sales behaviors
 Collaborate with clients and colleagues to ensure needed business outcomes, positioning and messaging consistency
 Manage document version control for multiple lines of business
Core Qualifications:
 Bachelor’s Degree in a related field (Journalism, Communications, Public Relations) or equivalent work experience
 Extensive abilities in writing and designing communication content
 Demonstrated success in planning and executing communications plans and internal marketing campaigns in support of company and business priorities
 Proficiency with Adobe InDesign for creation of communication materials.
 Passionate and innovative professional with a proven track record of success; an action-oriented, strategic and creative thinker who can focus on detailed implementation and execution
 Strength in both analysis (communications effectiveness etc.) and design (creating innovative and engaging communications tools)
 Outstanding organization and time management skills; a proven ability to manage multiple projects independently in a dynamic environment
 Ability to effectively operate within diverse and cross-functional groups
 Demonstrated aptitude for analyzing complex issues and developing appropriate communication solutions
 Excellent communication skills, including the ability to tailor communication to each audience, develop and present cogent and cohesive perspectives
 Proficiency in standard MS Office applications (Word, Excel, PowerPoint and Visio) and SharePoint portals
 Effective listening skills to ensure understanding of instructions and directions and the ability to communicate progress and problems to peers and management
 Experience with large-scale call center operations communications experience preferred

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