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Sales Assistant

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The Corporate Accounts Sales Managers are responsible for developing relationships with some of the largest corporate customers in Canada. As a Sales Associate you will work directly with 4 Account Managers to assist in the management of their sales territories. While this role is based in Mississauga, the sales territories that this role will support are on the West coast. A flexible work schedule is required.

Role Purpose:

1. Be a ‘Trusted Advisor’ to each of your Account Managers which includes;
a. Being a subject matter export for all relevant reports, business processes and key performance indicators (KPIs).
b. Driving customer communications on behalf of Account Managers
c. Providing insights on pipeline management including:
i. Pipeline coverage
ii. Territory planning
iii. Pipeline Health
d. Assisting with revenue recognition activities to ensure transactions are properly processed and reported

Key Accountabilities:

• Manage the BIF (partner services funds) process – manage BIF documentation, follow up on execution and timelines, ensure deadlines are met and payments complete, report back on status.
• Marketing – helping with regional events, both coordination and event registration. Includes customer calling to confirm event attendance and post event follow up regarding potential opportunities and customer requests.
• Research – find relevant, customer consumable info as required such as References, case studies and white papers. Provide follow up to customer requests as directed by the Account Manager.
• Tool Support – access and use several internal software tools to find information and provide reports.
• Administrative Support – calendaring for customer engagements (book meetings, coordination of resources), coordinate customer follow up activities.
• Customer Engagement – Inside sales support addressing customer service requests, reaching out proactively to customers as part of a territory plan defined by the Account Manager and assisting with ad hoc requests from the field.

Knowledge, Skills & Experience

1) Experience
* Previous sales experience is an asset
* Strong Business acumen
* Knowledge of the software market and software sales
* Ability to communicate and translate between business needs and analysis conclusions

2) Technical / Functional Skills
Proficient in Office Suite
i. Excel
• Key focus on pivot tables
• Experience dealing with large data sets
ii. Word
iii. OneNote
iv. Powerpoint
Prior exposure to a Customer Relationship Management tool (CRM) is an asset

3) Personal Attributes / Interpersonal Skills
Strong problem solving abilities
Self-motivated and ability to work with minimal supervision
Demonstrated strong written and verbal communication skills

• Post-secondary degree required

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