Great opportunity for a senior level Web Producer to become a permanent part of this growing team of Customer Experience and User Centered Design Experts!
Align yourself with this in-house team and become part of one of the largest consumer-facing (B2C) sites driving today's economy.
Manage, plan, and organize the CX effort on projects and/or programs. Work closely with the studio and project leads, managing day-to-day operations, and supporting the execution of the studio strategy and tactical solutions.
The successful candidates in this role:
- Share the company's passion for customer experience
- Thrive in situations where there are problems to be solved
- Are able to back up their ideas yet know how to work collaboratively
- Have a strong sense of team diplomacy and flexibility
- Love working in a very fast paced environment but keeping cool
Collaborate with UX Designers, Content Strategists, other Producers and Researchers regarding multi-device experience for online and mobile transactions, customer education, product information, tools and applications.
Act as project lead, coordinating multi-disciplinary Customer Experience project teams.
Write creative briefs
Estimate scope and sizing
Work on large projects as well ans ongoing maintenance, both independently and as part of a team
Work with project teams to understand business goals and ID customer needs
Partner with marketing Product Managers, Project Managers, Developers, Business Analysts and Legal/Compliance internally
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