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Retail Program Development Manager

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Our client’s Channel Sales Programs Team is seeking a talented and experienced Retail Program Development Manager. Channel Sales Programs are deployed across all key routes to market, including Consumer Electronics, Carrier, and client-only resellers, across 85 countries worldwide. The programs aim to drive a best in class customer experience in the channel, incorporating visual merchandising, fixtures, marketing assets, staffing, training, demo units and content, in-store technology, demand generation, services and more.

We are looking for a dynamic team player who can balance problem solving, operational precision, analytical rigor, and detailed program management. You will report to a Channel Program Manager and work on strategic program initiatives that impact the customer experience in our retail channels. This includes defining project scope, identifying key deliverables and milestones, and driving cross-functional teams to deliver against project objectives and timelines. You will also work on assessing and improving existing processes and reporting tools that are utilized by cross-functional teams in the deployment of key programs. Lastly, the position will also include ad hoc projects and research to support and inform the business as well as allow for professional growth. This is a critical position with colleagues who depend on your reliability, accuracy, and high-quality work.

Education and Work History

  • Undergraduate or MBA degree preferred
  • Minimum 7 years of retail, consumer product, or relevant program management experience


Key Qualifications
 Experience in effectively managing multiple cross-functional projects simultaneously
 Strong problem-solving skills
 Analytical mindset; comfortable working with large datasets to draw key insights
 Ability to work well independently as well as with cross-functional teams
 Excellent written, oral communication and interpersonal skills
 Operates with a sense of urgency and demonstrates success working in a fast-paced environment
 Detail oriented and demonstrated ability to complete work comprehensively and accurately
 Proficient in Excel, Word/Pages and Keynote

Responsibilities Include
 Drive key program initiatives while developing comprehensive plans and timelines
 Communicate on project progress and issues to keep team members and stakeholders informed in a timely manner
 Create relationships with key partners/stakeholders to ensure success of critical programs
 Assess current processes and make recommendations for improvement
 Identify issues, create hypotheses and execute analysis; translate data into meaningful insights
 Complete ad hoc business projects and industry research 

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