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Retail Customer Experience Program Manager Client Side

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EMERGING TECHNOLOGY – INNOVATION, STRATEGY AND INTEGRATION

The Retail Strategy and Innovation team is looking for high energy, innovative, thought leader with a proven history of working with both technical and creative partners. Retail strategy team is responsible for providing technical solutions to the brands and GM dealers that will enable industry leading sales and service experiences. A few examples:
• Divisional vision experience support
• Mobile and after hours opportunities
• New sales/service technologies
• In dealership opportunities
• Customer web site Integration

Job Description: This position will work very closely with core brands. This position will interface with a wide variety of internal and external stakeholders, including: lead creative agencies, technical partners, brand leadership, and dealers.

This position will help develop customer centric strategies, - and the technology needed to enable them - for both sales and service experience for one of the specific brands.

Responsibilities:
- Develop deep understanding of Brand ecosystem, customers, priorities and objectives.
- Create customer centric strategies that are grounded in the brand ecosystem.
- Develop center of expertise focused on tech enabled customer experiences and trends in the application/use of technology to benefit the consumer.
- Primary communication link to the brand, field, and dealers on retail strategy
Assess new technologies and their potential application to the auto retail market place
- Integrate the work of both creative agencies and technical providers
- Partner with dealers to pilot concepts, measure effectiveness

Required Experience:
- “Innovative” Retail Experience
- Ability to gain high-level understanding of complex IT solutions
- Strong written and oral communication skills
- Self-starter with the ability to work independently
- High level of interpersonal skills to work effectively with others
- Ability to execute in a multiple work stream project environment with changing priorities
- Proficient in Microsoft Office Suite
- Strong project management skills

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